Return & Refund Policy
Effective date: 1 June 2025
1. Return window
We accept returns within 7 days of the delivery date. Requests received after 7 days will not be accepted unless the item is defective or an incorrect product was sent.
2. Eligible items
To be eligible for a return, the item must be:
- Unused — the product must not have been opened, applied, or used
- In original condition — all original packaging, seals, labels, and accessories must be intact
- In its original packaging — inner and outer packaging must be undamaged
We are unable to accept returns of opened or used products for hygiene and safety reasons, unless the item is defective or incorrect.
3. Non-returnable items
The following cannot be returned:
- Opened or used products
- Products without original packaging or with broken seals
- Items purchased during final sale or clearance promotions (where stated)
4. How to initiate a return
To start a return, email us at within 7 days of receiving your order. Please include:
- Your order number
- The product name and reason for return
- Photographs of the item and packaging
We will respond within 2 business days with instructions on how to proceed. Do not return any item without first receiving confirmation from us.
5. Return shipping
Return shipping costs are borne by the customer, except where the item is defective or an incorrect product was sent — in those cases we will arrange collection or reimburse return shipping.
6. Refunds
Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are processed within 7 business days to your original payment method. The time for the refund to appear in your account may vary depending on your bank or card provider.
Shipping fees, if any, are non-refundable unless the return is due to our error.
7. Defective or incorrect items
If you receive a defective product or the wrong item, please contact us within 7 days of delivery with photographs and your order number. We will arrange a replacement or full refund at no cost to you.
8. Shipping policy
For information on delivery, see our Shipping Policy.